Last updated: 4 August 2026
This policy explains how BAQA handles cancellation and refund requests for membership, accreditation, digital training and related services. Mandatory consumer rights vary by country. Nothing here removes a right that applicable law does not allow BAQA to exclude.
1. Check the service before paying
The relevant application, course or checkout should identify the service, fee and charging currency before payment. Please check the membership category, applicant, course, organisation and amount carefully. Contact BAQA before paying if anything is unclear.
2. Applications and accreditation
Submitting an application does not guarantee approval. Where payment is requested only after approval, a rejected application normally does not reach the payment stage. If a fee expressly covers review work, the non-refundable part must be disclosed before payment and will apply only where local law permits it.
If BAQA accepts payment but cannot activate the approved service because of a BAQA error, BAQA will correct the record or refund the affected payment.
3. Membership and service activation
Once a membership, accreditation, certificate service or member benefit has been activated and made available, fees already used to provide that service are generally not refundable merely because the user changes their mind, except where mandatory cancellation or consumer rights apply. Cancelling an account does not automatically create a retrospective refund.
4. Digital courses and immediate access
Digital-course rights vary by location, including possible cooling-off rights. BAQA will apply any mandatory right that covers your purchase. If access or delivery begins immediately, any consent or acknowledgement needed to affect a cooling-off right must be presented clearly at checkout; it is not assumed by this policy alone.
If course access is materially defective or not supplied, contact BAQA so access can be corrected or an appropriate refund or remedy can be considered.
5. Duplicate, incorrect and unauthorised payments
Report a duplicate or incorrect charge promptly and provide the payer name, transaction reference, date, amount and currency. Verified duplicates and BAQA processing errors will be returned through the original payment method where possible. Suspected unauthorised use should also be reported to the payment provider or bank immediately.
6. Renewals and cancellations
BAQA does not charge a renewal automatically unless an automatic or recurring payment is clearly displayed and expressly authorised. If a recurring arrangement is introduced for a specific service, its cancellation method and timing will be shown before authorisation. Cancelling future renewal does not normally refund a completed past term.
7. Currency, provider and processing timing
Refunds are normally issued in the original transaction currency and through the original payment method. Payment providers and banks control their own processing times and conversion rates. Currency movement or provider fees can mean the amount received differs from the amount originally shown in another currency.
8. How to request a review
Use the contact form and select the closest payment or account topic. Include the transaction reference and a clear explanation, but never send a full card number or password. BAQA will review the request as soon as reasonably possible and may ask for information needed to verify the payer and service.
Contacting BAQA first often resolves an error faster, but this does not remove any right to use a payment-provider dispute process or remedy available under applicable law.