Open Complaints & Concerns for the scope, evidence guidance, service stages, possible actions and procedural-review route. BAQA aims to acknowledge a complete submission within 2 business days and make an initial scope assessment within 10 business days; complex matters can take longer.
Complaints require confidential human review. The Help Centre and assistant cannot determine an outcome. For urgent danger, suspected crime or medical concerns, contact the appropriate emergency, healthcare or public authority rather than waiting for BAQA.
