This Code sets the conduct expected of current BAQA members, applicants, certified parties, accredited providers, volunteers and people authorised to represent BAQA. It supports accountable private membership and certification; it is not legislation or a substitute for a public regulator.
Core duties
Lawful scope
Meet the current licensing, premises, age, consent, health, product, waste, employment, privacy and insurance requirements that apply where each activity occurs.
Competence and referral
Offer, supervise, teach or assess only work supported by relevant competence and authority. Stop, decline or refer when the need falls outside that scope.
Infection prevention
Use risk-assessed hygiene, safe sharps, single-use items where required, validated processing, environmental controls, exposure procedures and documented improvement.
Consent and dignity
Use understandable, voluntary and procedure-specific consent; protect privacy; separate treatment-record photography from optional marketing; prevent harassment, coercion and discrimination.
Truthful representation
Represent identity, credentials, experience, portfolios, prices, risks and outcomes accurately. Do not use another person’s work, record, logo or validation code deceptively.
Records and accountability
Keep proportionate records, manage conflicts, respond to concerns without retaliation, preserve relevant evidence and correct materially inaccurate public information.
Credential and logo use
- Use only the BAQA title, badge or logo currently authorised for the verified holder and exact status.
- Do not imply that membership is certification, that course accreditation certifies every graduate, or that BAQA grants a government licence.
- Link public claims to the relevant BAQA validation record where possible.
- Remove or correct expired, suspended, withdrawn, transferred or out-of-scope claims promptly.
- Respect copyright, consent and attribution for training material, client images and another practitioner’s work.
Concerns, review and fairness
- Use the right route. Urgent health, safeguarding, crime or regulatory matters should go to the appropriate service or authority; BAQA complaints concern BAQA status and conduct.
- Submit proportionate evidence. Identify the person or record, conduct, date and source without publishing allegations or unnecessary sensitive information.
- Notice and response. Where appropriate and lawful, the person affected should understand the material concern and have a fair opportunity to respond.
- Reasoned BAQA outcome. BAQA action is limited to its relationship, records, terms and published process; an allegation alone is not proof.
- Correction or appeal. Use the applicable reconsideration, appeal or correction route and retain an auditable decision record.